Mention Reminder maintains a private mention list and reminds people to reply. It has no helpdesk queues, SLAs or ticket reports. Use a support platform when you need those features.
Mention ReminderComparison
ClearFeed vs Mention Reminder: tickets or mention reminders?
ClearFeed, Thena and Unthread help teams handle requests in chat. They create tickets, route work to support staff and measure response times. Mention Reminder helps with everyday @mentions by reminding the person mentioned that a reply is waiting.
⚖️ The short answer
Use a helpdesk when you need ticket queues, ownership, SLAs and reporting. Add Mention Reminder when you want colleagues to return to their own mentions without treating each question as a ticket.
Free · no card · no extra app
What it is
What ClearFeed, Thena and Unthread do
ClearFeed is a helpdesk built on Slack. It tracks conversations across Slack, Microsoft Teams, email, live chat, Discord, Telegram and a customer portal, uses AI to spot requests in the channels it monitors, and turns them into tickets with SLA alerts, business hours and two-way sync with Zendesk, Jira, Freshdesk, Linear, Asana and others. Its use cases include customer Slack channels, IT and HR help desks and engineering escalations.
Thena and Unthread are in a similar category, with different scope and plans. Thena includes Slack and email, with Teams in Enterprise. Unthread offers conversation tracking, SLAs, assignments and ticket sync for support teams working in Slack or Teams.
Prices are aimed at the team handling requests: ClearFeed Helpdesk starts at $24 per agent/month; Thena at $29 per user/month, billed annually; Unthread at $75 per agent/month, with a five-seat minimum. Trials are available, with conditions depending on the plan.
The options
ClearFeed
A Slack-native helpdesk that turns chat requests into tickets with SLAs, across many channels.
Best for: Support, IT or ops teams answering requests in Slack Connect, internal help channels and Teams.
Thena
A B2B customer support platform with ticketing, SLAs and AI agents over Slack and email.
Best for: B2B companies supporting customers in shared Slack channels and email.
Unthread
An AI helpdesk for Slack and Microsoft Teams with SLAs, assignments and ticket sync.
Best for: Internal and customer support run entirely from Slack or Teams.
Side by side
Compare the features
| Feature | Mention Reminder | ClearFeed | Thena | Unthread |
|---|---|---|---|---|
| Reminders created automatically from @mentions | YesNo need to save messages. Applies to people an admin enables; obvious thanks and similar non-actionable mentions are skipped. | PartlyAI detects requests in monitored channels and creates tickets, rather than a personal list of each @mention. | PartlyRequests from connected channels become tickets according to your configuration. | PartlyTracks support conversations, rather than maintaining a personal list of each @mention. |
| Recognises a reply to the mention | YesYour thread reply or reaction clears it. On Team, AI can also match your reply posted separately in the channel. | YesFirst response and resolution are tracked against SLA targets. | YesSLAs and working hours on every ticket. | YesSLAs and conversation tracking on Pro and above. |
| Reminds the person who was mentioned | YesThe person mentioned in the message. | PartlyAlerts go to the support team or the assigned agent, not to whoever was mentioned. | PartlyRouting and alerts go to support staff, not to the colleague who was mentioned. | PartlyAssignments and alerts go to agents. |
| Supports Slack, Teams and Discord | YesTeam can link several servers, workspaces and teams. An admin links the same person’s accounts across platforms. | YesOne queue across Slack, Teams, Discord, email, chat and a portal. | PartlySlack and email on every plan, Teams on Enterprise. Discord is listed as a channel. | PartlySlack and Microsoft Teams. No Discord. |
| Team setup without each person configuring reminders | YesAn admin installs the bot and chooses people. Everyone uses their existing chat account. | NoChannels, collections, SLA policies and agents are configured by the team that runs it. | NoBoards, routing, forms and workflows set up by the support team. | NoAgents, channels and SLAs configured by the team that runs it. |
| Tasks with assignees, due dates and boards | NoTracks replies, without tasks, deadlines or boards. | YesTickets with owners, states and sync to Jira, Zendesk and others. | YesTickets with boards, statuses, fields, routing and a customer portal. | YesAssignments, SLAs and two-way sync with ticketing tools. |
| Price | Starter is free for up to 5 people. Team starts at $2.50 per person per month, billed annually. | Helpdesk from $24 per agent per month, or priced by channels and tickets. | From $29 per user per month, billed annually. | From $75 per agent per month, minimum 5 seats. |
When it is enough
When a helpdesk is the right tool
- Customers write to you in Slack Connect or Teams and you have response targets to meet.
- Requests need an owner, a status and a record, and some of them have to end up in Jira or Zendesk.
- A defined support team answers the questions, and only that team needs licences.
- You need reporting on response times and SLA breaches.
When to add Mention Reminder
When Mention Reminder is the better fit
- The mentions that get lost are between colleagues, not from customers, and nobody wants a ticket for "can you check this?".
- Reminders should help selected colleagues without setting up a separate support queue.
- You want a simple rollout: an admin installs the bot and chooses people to receive reminders.
- The reminder should go to the person who owes the answer, at hours they picked, and clear itself when they reply.
🤝 Using both
Using both
A helpdesk can handle customer channels and internal IT or HR support, where ticket ownership and response targets matter. Mention Reminder can track everyday mentions elsewhere. Separate monitored channels to avoid duplicate alerts.
In a helpdesk a small team answers everyone else, so you pay for the people who answer. With internal mentions everybody answers someone, so Mention Reminder charges for each person who receives reminders. Starter is free for up to 5 people; Team is $3 a month per person billed quarterly or $2.50 billed annually.
ClearFeed can handle internal requests, such as IT or HR support. For everyday mentions between colleagues, decide whether you want to manage them as tickets. Mention Reminder gives selected people a private reminder list without a support queue.
More comparisons
- Follow Up BotFollow-ups approved by the sender compared with automatic reminders for the person mentioned.
- Best Slack mention reminder appsSlack features and apps that help you return to mentions, compared.
- Task managersTasks created from messages compared with mentions that simply need a reply.
- Workflow Builder, Zapier and Power AutomateA custom mention alert compared with a ready-made system that also tracks replies.
Sources
Information last checked on October 14, 2026.
Other products change. If something here is out of date, tell us and we will correct it. Contact
Stop letting things vanish in the scroll
Add Mention Reminder to Slack, Teams or Discord - two minutes, once. After that it runs in the background and nobody on the team has to do anything else. Starter is free, no card.
Free · no card · no extra app