Terms and Conditions

Mention Reminder helps teams track unanswered mentions, send private reminders, and clear them automatically when a reply is detected. Features vary by plan and platform. We may add, change, or discontinue features with reasonable notice when practicable.

You must have the legal capacity to enter into these Terms and, for workspace use, permission to install bots and grant the permissions Mention Reminder requires. If you act for a company, you represent that you have authority to bind it and will ensure its users comply with these Terms.

Panel sign-in uses Discord or Slack OAuth; only admins of a linked server or workspace can access it. Linking an additional server forwards its mentions into the shared inbox but does not grant its admins access to the whole account - access belongs to admins of the owning server.

You are responsible for securing the admin accounts used to sign in and for actions taken in the panel.

You may not use Mention Reminder to violate Discord’s or Slack’s Terms of Service or applicable law, harass users, scrape data beyond what the service requires, attempt to bypass security, resell the service without agreement, or use the bot in a way that materially harms our infrastructure or other customers.

We may suspend or terminate access for violations or risk to the platform.

The paid plan (Team) is billed per “observed” seat - a user who receives reminders - in advance, on a quarterly or annual cycle chosen at checkout. We do not offer monthly billing. The seat count updates automatically as you enable and disable users in the panel, and Stripe prorates the difference: adding seats is charged for the rest of the period, and removing them reduces your next invoice - these amounts are not refunded to your card. If the credit is larger than that invoice it covers the following ones too, until it runs out; periods paid for entirely from it get no separate invoice, because the invoice you already have documents them. You can switch billing cycle in the panel. Moving to a longer cycle takes effect immediately; moving to a shorter one takes effect when the period you have paid for ends, so you keep what you paid for.

Payments and VAT are handled by our payment provider, Stripe. The VAT invoice itself is issued by us and filed with KSeF, Poland’s national e-invoicing system; you will find it in the panel and at your invoice email address. That invoice is the only accounting document for the service - the payment receipt generated by Stripe is not.

Prices shown on the pricing page are net; applicable tax is calculated at checkout based on your location and VAT number. We bill in Polish zloty for customers in Poland and in US dollars elsewhere; the currency is set at the first purchase and stays fixed for that account. Prices on the website are quoted per month, but payment is taken for the whole billing period.

The free plan (Starter) has limits - currently up to 5 seats, one connection, one reminder hour per day, and tracking of direct @user mentions only. Letting a subscription lapse or cancelling it does not erase your settings: the account falls back to the free plan’s limits, and paying again restores what you had configured.

Unless stated otherwise, subscriptions renew automatically until cancelled. We may change prices with notice before the next renewal. We do not refund a billing period that has started - after cancellation the service runs to the end of it. This does not affect mandatory consumer rights where they apply to you.

You can cancel your subscription at any time in the Stripe billing portal accessible from the panel; the service runs until the end of the paid period.

Unlinking a server or workspace in the panel removes that connection along with its mention data and releases the seats it held; we also remove the bot from that platform. The last remaining connection cannot be unlinked - closing the account is the only way to end the relationship.

If the bot is removed on the platform’s side and the last connection disappears, the account goes dormant: data is retained for a grace period (currently 12 months) and then permanently deleted, and re-adding the bot within that window restores the account. Closing the account from the panel works differently - it is immediate and irreversible, with no grace period, and cancels the subscription with immediate effect. Issued invoices are retained in both cases, because tax law requires it. See the Privacy Policy for details.

Our Privacy Policy describes how we handle data. For content from your server or workspace we act as a processor, and your organization is the controller of that data. This section constitutes the data processing agreement required by Art. 28 GDPR. It needs no separate document and no signature: Art. 28(9) GDPR expressly allows electronic form, and accepting these Terms in the web panel concludes it, with the date of acceptance and the version accepted recorded on your account. On request we will send these provisions as a standalone file for your records.

Subject matter, nature, and purpose of the processing: detecting mentions in linked servers and workspaces, maintaining private reminders for the people mentioned, and clearing them automatically when a reply is detected. Types of data: user, channel, and message identifiers, message URLs, timestamps, short message excerpts, the email address from a Slack profile used as an identity-matching key across workspaces, time zone, and reminder settings. Categories of data subjects: members of your servers and workspaces who mention others or are mentioned. The processing lasts for the duration of your use of the service and ends as described in section 6.

We undertake to: process the data only on your documented instructions, which are these Terms together with the configuration you make in the panel and in the bot; ensure that persons authorized to access the data are bound by confidentiality; apply security measures meeting Art. 32 GDPR; assist you - so far as possible and appropriate to the nature of the processing - in responding to data subject requests and in meeting your obligations under Arts. 32-36 GDPR; notify you of any breach affecting the entrusted data without undue delay after becoming aware of it; and, after the service ends, delete the entrusted data as described in section 6, except data we are required by law to retain (in particular invoices).

We use further processors (subprocessors) and you give general authorization for this. The current list, with each provider’s role, is in section 6 of the Privacy Policy. We will give advance notice of any intended addition or replacement, and you may raise a reasoned objection within that period; if the objection makes the service impossible to provide, you may terminate with effect at the end of the paid period. We impose data protection obligations on each subprocessor equivalent to those we accept toward you, and we remain liable for their acts as for our own.

We will make available all information necessary to demonstrate compliance with Art. 28 GDPR and allow for audits. An audit may take place no more than once a year (except after a confirmed breach or at the demand of a supervisory authority), on a date and scope agreed in advance, in a manner that does not disrupt our operations, subject to confidentiality and at your cost. We may first offer existing documentation or third-party audit reports where these answer your questions.

Transfers outside the European Economic Area take place only under the safeguards set out in section 8 of the Privacy Policy. You are responsible for: having a legal basis for using Mention Reminder, informing your team members to the extent the law requires, configuring the service in line with your organization’s policies, and not using the service to process special categories of data (Art. 9 GDPR) - it is not designed for that.

Mention Reminder, its branding, software, and documentation remain our property or that of our licensors. You retain ownership of your workspace content. You grant us a limited license to process that content solely to provide the service.

The service is provided “as is” and “as available”. We do not guarantee that every mention will be detected or that reminders will prevent all missed replies. Chat platforms and third-party providers may change their APIs and services in ways outside our control.

To the maximum extent permitted by law, Mention Reminder is not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, or goodwill arising from use of the service.

Our aggregate liability for any claim relating to the service is limited to the amount you paid us in the twelve months before the event giving rise to the claim, or the equivalent of one hundred euros for free-plan use, unless mandatory law provides otherwise. Nothing here excludes liability that cannot be excluded by law.

You may stop using the service at any time (see section 6). We may terminate or suspend the service for breach of these Terms, non-payment, or discontinuation of the product with reasonable notice where possible.

Sections that by nature should survive termination (including intellectual property, liability limits, and governing law) will continue to apply.

These Terms are governed by the laws of Poland, without regard to conflict-of-law rules, unless mandatory consumer protections in your country require otherwise. Disputes are subject to the competent courts in Poland, except where EU consumers may bring claims in their country of residence.

We may update these Terms. Continued use after the effective date constitutes acceptance; material changes will be communicated as appropriate. Questions about these Terms: hello@mentionreminder.com.