Terms and Conditions

Mention Reminder helps teams track unanswered mentions, send private reminders, and clear them automatically when a reply is detected. Features vary by plan and platform. We may add, change, or discontinue features with reasonable notice when practicable.

You must have the legal capacity to enter into these Terms and, for workspace use, permission to install bots and grant the permissions Mention Reminder requires. If you act for a company, you represent that you have authority to bind it and will ensure its users comply with these Terms.

Panel sign-in uses Discord or Slack OAuth; only admins of a linked server or workspace can access it. Linking an additional server forwards its mentions into the shared inbox but does not grant its admins access to the whole account - access belongs to admins of the owning server.

You are responsible for securing the admin accounts used to sign in and for actions taken in the panel.

You may not use Mention Reminder to violate Discord’s or Slack’s Terms of Service or applicable law, harass users, scrape data beyond what the service requires, attempt to bypass security, resell the service without agreement, or use the bot in a way that materially harms our infrastructure or other customers.

We may suspend or terminate access for violations or risk to the platform.

The paid plan (Team) is billed per “observed” seat - a user who receives reminders - on a monthly or annual cycle chosen at checkout. The seat count updates automatically as you enable and disable users in the panel, and Stripe prorates the difference.

Payments, invoicing, and VAT are handled by our payment provider, Stripe. Prices shown on the pricing page are net; applicable tax is calculated at checkout based on your location and VAT number. The free plan (Starter) may include limits - currently up to 10 seats and one connection.

Unless stated otherwise, subscriptions renew automatically until cancelled. We may change prices with notice before the next renewal. Refunds are handled according to the policy shown at purchase and mandatory consumer law.

You can cancel your subscription at any time in the Stripe billing portal accessible from the panel; the service runs until the end of the paid period. You can also unlink Mention Reminder from a server or workspace, or delete the company account, from the panel.

Removing the last connection or the account puts it to sleep: data is retained for a grace period (currently up to 12 months) and then permanently deleted. Re-adding the bot within that window restores the account. See the Privacy Policy for details.

Our Privacy Policy describes how we handle data. For content from your workspace we generally act as a processor on your behalf; for EEA customers we make a Data Processing Agreement (DPA) available. You are responsible for informing your team members as required by law and for configuring Mention Reminder in line with your policies.

Mention Reminder, its branding, software, and documentation remain our property or that of our licensors. You retain ownership of your workspace content. You grant us a limited license to process that content solely to provide the service.

The service is provided “as is” and “as available”. We do not guarantee that every mention will be detected or that reminders will prevent all missed replies. Chat platforms and third-party providers may change their APIs and services in ways outside our control.

To the maximum extent permitted by law, Mention Reminder is not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, or goodwill arising from use of the service.

Our aggregate liability for any claim relating to the service is limited to the amount you paid us in the twelve months before the event giving rise to the claim, or the equivalent of one hundred euros for free-plan use, unless mandatory law provides otherwise. Nothing here excludes liability that cannot be excluded by law.

You may stop using the service at any time (see section 6). We may terminate or suspend the service for breach of these Terms, non-payment, or discontinuation of the product with reasonable notice where possible.

Sections that by nature should survive termination (including intellectual property, liability limits, and governing law) will continue to apply.

These Terms are governed by the laws of Poland, without regard to conflict-of-law rules, unless mandatory consumer protections in your country require otherwise. Disputes are subject to the competent courts in Poland, except where EU consumers may bring claims in their country of residence.

We may update these Terms. Continued use after the effective date constitutes acceptance; material changes will be communicated as appropriate. Questions about these Terms: hello@mentionreminder.com.